Refund & Cancellation Policy

Last updated: 14 October 2026

1. What you're paying for

Circulo is a subscription service: an AI receptionist that answers your own business's missed phone calls and sends you a summary of each call. You pay for the service, not for leads. Plans and prices are listed on our pricing page and exclude VAT.

2. Free 30-day pilot

• Every new business can start with a free 30-day pilot. No card is needed and nothing is charged during the pilot.
• If you don't choose a paid plan by the end of the pilot, the service simply stops. No charges apply.

3. Billing

• Monthly plans are billed in advance at the start of each monthly billing period.
• Annual plans are billed in advance for 12 months at the discounted annual price.
• Extra minutes above your plan's included minutes are billed at the end of the month in which they were used, at the rate shown on the pricing page (currently R3.50 per minute, excl. VAT).
• Payments are processed securely by Paystack. We never see or store your full card details.

4. Cancelling

• You can cancel at any time by emailing [email protected] or sending us a WhatsApp on 021 879 6472. There is no cancellation fee and no minimum term on monthly plans.
• Cancellation takes effect at the end of your current billing period. You keep the service until then and won't be charged again.
• When the service ends, remember to switch off call forwarding on your phone line. We'll send you the steps.

5. Refunds

• Monthly plans: we don't refund part-months after a billing period has started. Cancelling stops the next charge.
• Annual plans: if you cancel within 30 days of payment, we refund the full annual payment less the normal monthly price for the time you used. After 30 days, the plan runs until the end of the paid year and is not refunded.
• Cooling-off: if you signed up as a result of direct marketing, you may cancel within 5 business days of payment for a full refund, as provided by the Consumer Protection Act.
• Billing mistakes: duplicate charges, or charges after a confirmed cancellation, are refunded in full.
• Service problems: if Circulo is unavailable for more than 48 hours in a row in a billing period because of a fault on our side, we credit or refund that period pro rata on request.
• Approved refunds are paid back to the original payment method through Paystack, usually within 5 to 10 business days.

6. Your data after cancelling

When your service ends, we stop answering calls for your business and delete or anonymise your call recordings, transcripts and summaries in line with our Privacy Policy, unless the law requires us to keep them.

7. Contact

Questions about billing, cancellations or refunds: [email protected] or WhatsApp 021 879 6472. Circulo, Cape Town, South Africa.